Order Status

Do you drop ship?

Yes! Ellie Shoes is happy to drop ship for you! We charge a handling fee of $5.00 per order. Your order is shipped out with in 24-72 hours and tracking information is e-mailed to you once the order has shipped.

Do you carry half sizes?

No, our shoes are offered in whole sizes only.

What does “run” and “open” mean?

Run, means case pack. A case is a pre-packed case of 12 or more pairs of shoes of the same style and color with assorted sizes. Open is any amount under 12 pair. You can see a list of the case packs offered on our pricelist.

What shipping options do I have? (How soon will I receive my order?)

All orders are shipped via UPS. Your orders can be shipped ground, 3-day air, 2-day air, next day air or next day air saver. Air shipments incur an additional cost. These orders must be received in our office by 12:00 P.M. (PST) to ship out the same day. Orders received by Ellie Shoes will be shipped within 1-3 business days. Ground shipments take 3-5 business days to arrive once they have left our warehouse. If you would like more information on transit time, please feel free to contact an Ellie Shoes representative.

Can I use your images for my website?

Ellie Shoes’ customers will have limited rights to images posted on www.ellieshoes.com. However, we also offer a CD catalog with our product images for $10.00.